Frequently Asked Questions
978bet FAQ — All Your Questions Answered in One Place
From opening an account to withdrawing money via bKash, claiming bonuses, and cricket betting — find simple answers to all your questions right here.
Welcome to 978bet. This FAQ page has been put together to provide detailed answers to the questions most frequently asked by players in Bangladesh. Click on each section to find the information you need. If you cannot find an answer, our 24/7 live chat support is always here for you.
Account and Registration
Account and Registration
To open an account at 978bet, you need an active mobile number and a valid email address. Just fill in the registration form with your name, date of birth, and a preferred password — the whole process takes only a few minutes. Only those aged 21 and above may register.
No, each player may hold only one account. Creating multiple accounts may result in all accounts being closed and bonuses being cancelled. Please use a single account in your own name and with your own payment method.
Yes, identity verification may be required before your first withdrawal. You will need to submit a copy of your National ID (NID) or passport. This is a security measure that helps keep your account safe. Verification is usually completed quickly.
Click the "Forgot password" option on the login page and enter your registered email address or mobile number. A reset link will be sent to your inbox or by SMS. Click the link to set a new password. If you have any trouble, contact us via live chat.
Absolutely. 978bet is fully mobile-friendly. The site works smoothly on any smartphone browser, whether Android or iPhone. No separate app download is needed — you can play all games, place bets, and make deposits and withdrawals right from your browser.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits made via bKash are credited to your account almost instantly in most cases. Send the amount to the specified number on the deposit page and submit the transaction ID to complete the process. The minimum deposit amount is ৳300. If you run into any issues, share your transaction ID in the live chat.
Yes, 978bet accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳300. Go to the cashier page, choose your preferred method, and follow the instructions.
Withdrawal requests at 978bet are usually processed within 1 hour. The minimum withdrawal amount is ৳1,000. Having your account verification completed and wagering requirements met will make the withdrawal process even faster.
978bet does not charge any deposit or withdrawal fees on its own. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may deduct a small fee according to their own terms. That is subject to the relevant provider's policy.
Transfers are accepted from major banks in Bangladesh, such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Full account numbers and instructions are available on the cashier page. The minimum deposit amount for bank transfers is ৳300.
Games and How to Play
Games and How to Play
To bet on BPL or any cricket match, go to the Sportsbook section, select the match, and choose your bet type (match winner, total runs, top batsman, etc.). Enter your stake on the bet slip and confirm. Specific odds apply to each bet.
In the live casino section of 978bet, you can play baccarat, roulette, blackjack, and other games with real dealers. As long as you have funds in your account, you can join any live table. You can also interact directly with the dealer via live chat.
RTP (Return to Player) is the percentage a game returns on average over the long term — it is a theoretical average and does not guarantee the result of any specific session. Slot games run on RNG (Random Number Generator) technology, so every spin is completely independent and unbiased.
Aviator (Spribe) is a crash game. As the plane takes off, a multiplier begins to rise and you must cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the risk is also higher. Both strategy and timing matter.
978bet uses games from reputable software providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Ezugi. These providers use RNG that is tested by independent third parties, ensuring unbiased results. The site operates with SSL encryption and a fair play policy.
Yes, live betting is available during major international cricket tournaments including the T20 World Cup and IPL. Odds change rapidly in live betting, so it is wise to analyse the match situation before making your decision.
Bonuses and Promotions
Bonuses and Promotions
978bet offers a 100% bonus on your first deposit, up to ৳8,000. For example, depositing ৳1,000 gives you a ৳1,000 bonus, bringing your total balance to ৳2,000. Depositing ৳8,000 or more earns the maximum bonus of ৳8,000 (total ৳16,000+). The bonus is added automatically at the time of your first deposit.
A wagering requirement is the number of times you need to place bets before you can withdraw bonus funds. The wagering requirement for the 978bet welcome bonus is 10x. This means that if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before you become eligible to withdraw. Every bet you place counts toward this requirement.
978bet has five VIP levels: Bronze, Silver, Gold, Platinum, and Diamond. You move up automatically by playing regularly. At the Diamond level, weekly cashback reaches up to 1.2%. The more active you are, the faster you advance to the next level.
Weekly cashback is awarded according to your VIP level: 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and up to 1.2% at Diamond. Cashback is generally credited to your account at the start of each week and is available to use right away.
Bonuses can be used on most slots and casino games. In some cases, certain games or betting markets may contribute differently to wagering calculations. Check the Terms and Conditions page for specific details or ask in the live chat.
Safety and Responsible Gaming
Safety and Responsible Gaming
978bet is a platform protected by SSL encryption. Your personal information and financial transactions are fully encrypted. Player funds are held in a separate account. The platform operates in accordance with fair play principles and responsible gaming standards.
No. 978bet strictly enforces a 21+ age policy. Only those aged 21 and above may create an account and play games. Age is verified at the time of registration and further verification may be requested at a later stage.
Yes, 978bet offers a self-exclusion feature. You can put your account on a break for a set period or permanently if you wish. To make this request, contact us via live chat or at [email protected]. We place the highest importance on responsible gaming.
Yes, under our responsible gaming tools you can set daily, weekly, or monthly deposit limits. Simply let our support team know your preferred limit via live chat and they will apply it to your account. Once a limit is set, it cannot be reduced immediately.
Use a strong, unique password and do not share it with anyone. Avoid logging in on public or shared devices. If you notice any suspicious activity, change your password immediately and notify us via live chat.
Online gaming is for entertainment only. If you feel that gaming is having a negative impact on your daily life, seek help without delay. Visit our Responsible Gaming page for detailed guides and resources. The 978bet support team is also always here for you.
Still have questions? Contact Support
Our Bangla-speaking support team is ready to serve you 24 hours a day, 7 days a week.