978bet Privacy Policy
This policy clearly explains how your personal information is collected, stored, and protected.
Introduction
Welcome to 978bet. We operate a safe and entertaining online casino platform for players in Bangladesh. By using our services, you agree to the terms of this privacy policy. This policy has been prepared in accordance with applicable data protection guidelines in Bangladesh.
This privacy policy explains what information 978bet collects, why it collects it, how it is used, and what measures we take to protect your information. Please read the full policy carefully.
Information We Collect
Various types of information are collected when you register on the 978bet platform and use our services. Each type is described in detail below.
Identity Information
When you open an account at 978bet, you are required to provide the following information:
- Full name (as per national identity card)
- Date of birth (for age verification — only users aged 21 or above are permitted)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial Information
The following financial information is collected to process transactions:
- Payment method name (bKash, Nagad, Rocket, Upay, bank transfer)
- Mobile banking account number (partial — for security purposes)
- Deposit and withdrawal history
- Balance and bonus information
Technical Information
Some technical information is collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Access time and date
- Cookie and session data
- Click patterns and page visit information
Purpose of Data Use
978bet uses collected information only for lawful and specific purposes. Your information is never sold to any third party.
Service Operations
Your information is used to create and manage your account, process transactions, and ensure the delivery of gaming services.
Security and Verification
Your information is used for fraud prevention, identity verification (KYC), and anti-money laundering. This is part of our legal obligations.
Service Improvement
Your information is used to analyse user experience and improve platform performance and new features.
Customer Support
Your information is used to resolve your issues quickly through 24/7 live chat support.
Important Notifications
Your information is used to send important account-related updates, security alerts, and transaction confirmation messages.
Responsible Gaming
Your information is used to monitor gaming behaviour, identify the risk of excessive play, and keep responsible gaming tools active.
Cookies and Tracking Technologies
The 978bet website uses cookies to function properly. Cookies are small data files stored on your device that help improve your browsing experience.
Essential Cookies
These cookies are necessary for the core functionality of the website. They are required to keep you logged in, ensure transaction security, and manage your session. These cookies cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferred language, game history, and personal settings. They make your experience smoother and more personalised.
Analytics Cookies
These cookies collect information to help us understand which parts of the platform are used most. This data is completely anonymous and is used only to improve our services.
You can control most cookies from your browser settings. However, disabling essential cookies may cause some 978bet services to not work properly.
Data Sharing and Disclosure
978bet never sells or rents your personal information. Limited information may be shared with third parties only in the following circumstances:
Payment Processors
When using payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer, the necessary information is shared with the relevant financial institution to complete the transaction. This information is transmitted using strict encryption protocols.
Legal Obligations
We may be legally required to disclose information under applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, we disclose only the minimum information necessary.
Service Provider Partners
Limited technical information may be shared with technology service providers that assist in operating the platform. These partners are contractually bound to comply with data protection terms and may not use the information for any other purpose.
Data Security Measures
978bet applies industry-standard security measures to protect your personal and financial information. Our platform works continuously to ensure a safe and reliable environment.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
An advanced firewall system prevents unauthorised access.
Two-Factor Verification
A two-step verification process is in place to protect your account.
Regular Monitoring
24/7 security monitoring is active to detect suspicious activity.
Your Responsibilities
Alongside our security measures, you also have certain responsibilities:
- Use a strong and unique password and change it regularly
- Do not share your login credentials with anyone
- Avoid accessing your account from public or unsecured Wi-Fi
- If you notice any suspicious activity, notify our support team immediately
- Keep the latest security updates installed on your device
Data Retention Period
978bet retains your information only for as long as necessary. Different retention periods apply to different types of information:
Account Information
All account information is retained while your account is active. Even after an account is closed, some information may need to be retained for a specific period due to legal and regulatory obligations.
Financial Transaction Records
Records of all financial transactions are retained for a specific period to meet legal and regulatory requirements. This is part of compliance with anti-money laundering (AML) regulations.
Technical Log Data
Server logs, access records, and technical data are generally retained for a short period and then securely deleted.
Your Rights
As a 978bet user, you have certain important rights over your personal information. These rights are granted on the basis of international data protection principles:
Right to Access
You have the right to know what information we hold about you. Upon request through our support team, we will provide you with a copy of your information.
Right to Rectification
If your account contains incorrect or incomplete information, you have the right to have it corrected. This can be done through your account settings or via support.
Right to Deletion
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for promotional communications. Once our support team is informed, action will be taken without delay.
To exercise any of the above rights, please contact our support team. We generally respond within a reasonable time after receiving a request.
Protection of Minors
Age Verification Is Mandatory
978bet strictly refrains from providing services to anyone under the age of 21. Age verification is mandatory at registration, and we reserve the right to verify identity documents at any time.
If we become aware that someone under the age of 21 is using our platform, that account will be closed immediately and any collected information will be securely deleted.
Parents are advised to use parental control software to protect minors from online gaming.
Policy Changes
978bet may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email
- A notice will be displayed on the website homepage
- The "Last Updated" date at the top of this page will be changed
If you continue to use 978bet after any changes, it will be assumed that you have agreed to the updated policy. We therefore recommend visiting this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. We are committed to providing you with a prompt and effective response to all enquiries.
Contact Us
Our support team is available 24/7 to assist with any privacy-related matters.
This Policy Applies To
This privacy policy applies to the 978bet website (978bet.lat) and all associated services. Third-party websites and payment gateways have their own privacy policies, for which 978bet is not responsible.
Your privacy is very important to us. We promise that your information will always be handled responsibly and will not be used for any purpose beyond what is set out in this policy.